FREQUENTLY ASKED QUESTIONS
How will I know that you have received my order?
You will also receive confirmation via e-mail that we have received your order.
(Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you).
Where do you deliver to?
Our Standard Delivery Service is NZ wide:
Delivery via carrier is made to your property for City Residential Areas Only (Excludes difficult driveways and unfinished sites.)
Delivery is sometimes made to our carriers nearest Depot depending on your actual address, this means you will need to collect your goods from our Carriers depot.
South Island Deliveries
Christchurch City Residential – Flat rate
For Canterbury, Otago, Nelson, West Coast Southland provinces, Cities and other towns there is an extra charge. Rural areas is a separate cost.
How long will delivery take?
Goods Delivery and claims.
All deliveries require a person present to unpack and inspect delivery and sign for goods received in good condition and free from breakages/damage.
It is advisable that all, packages are immediately opened and inspected for signs of damage or defect.
Signing for goods unchecked or asking for goods to be delivered, without a person present may result in:
- a waiver of your rights to claim for transport damage; or
- a reduction of your rights to claim for faults/damage in manufacturing etc.
Do not sign “undamaged” unless you are completely satisfied with the condition of the contents in terms of breakages and damage or defect.
Our deliveries exclude special delivery services – e.g. quick, after hours, unpacking & assembly, box / pallet removal, installation, placement within home, and time greater than 10 minutes on site.
If I want to, where can I collect product from?
If you wish to collect your purchase, our collection hours are Monday to Friday between the hours of: 9am – 4pm.
You must give us 24 hours notice before your required collection date.
How can I pay?
Our preferred website method of payment is by Master Card or Visa credit cards, however, we also welcome payment by
Direct Debit, Please click contact us to arrange.
Where is your product made?
All our products are used by ourselves in our Bathroom Renovation Business, and because we know what’s important, you can have confidence in the quality of our products.
How long have you been in business for?
In the year 2000, we established and quickly became recognised as a respected full service Bathroom Renovation Specialist, operating in the Auckland market. It is that experience which should provide our online customers with peace of mind in our designs and capabilities when it comes to bathroom products.
I've changed my mind. What is your return and refund policy?
Return freight is at your cost. Refunds will only be given once we have received and inspected the product, and agreed in writing to refund your purchase price.
A handling fee of 20% of the sale value of the product is deducted.
Freight costs are not refundable.
Refunds will be made to a nominated New Zealand bank account and only after your original funds have been cleared and received.
I've changed my mind. Do you offers exchanges?
If I change my mind, how long do I have to cancel my order after it's been placed?
Please refer to our returns and refunds policy.