Frequently asked questions
Delivery, payment, returns and warranty, answered plainly. If yours is not here, ring the factory on +64-9-913 3110 and ask.
After you complete the checkout process, a receipt appears on your screen with your final order, shipping charges if you did not choose pick up, your billing address and the items being sent to your shipping address. Keep this receipt for your reference.
You will also receive confirmation by email. Please enter your email address carefully on the order form so the confirmation reaches you.
Our standard delivery service covers all of New Zealand.
Delivery by carrier is made to your property in city residential areas only, excluding difficult driveways and unfinished sites.
Depending on your address, delivery is sometimes made to our carrier's nearest depot instead, which means you collect the goods from there.
South Island deliveries. Christchurch city residential is a flat rate. Canterbury, Otago, Nelson, West Coast and Southland provinces, cities and other towns carry an extra charge. Rural areas are costed separately.
We dispatch within 48 hours of receiving payment, and expect delivery within 10 days anywhere in New Zealand.
Deliveries of items over 30kg need one person on site able to carry 30kg, in addition to the driver.
Every delivery needs someone present to unpack, inspect and sign that the goods arrived in good condition and free from breakage or damage. Open and inspect all packages immediately.
Signing for goods unchecked, or asking for them to be left without anyone present, may waive or reduce your right to claim for transport damage or for manufacturing faults. Do not sign as undamaged unless you are satisfied with the condition of the contents.
Deliveries exclude special services such as after hours or express delivery, unpacking and assembly, box or pallet removal, installation, placement within the home, and any time beyond 10 minutes on site.
Yes. Collect from our factory at 116A Harris Road, East Tāmaki, Auckland 2013, down the drive to the north of the Kiwi Plan Building.
Collection hours are Monday to Friday, 9.00am – 2.30pm. Please give us 24 hours notice before the day you want to collect, so your order is picked and waiting. Ring +64-9-913 3110 to arrange a time.
Our preferred method on the website is Mastercard or Visa. We also accept direct debit, contact us to arrange it.
Our product range is manufactured primarily in Southern China, to our exact specifications. Our Steam Stoppers are made here in New Zealand.
Everything is designed here in New Zealand, for New Zealand conditions, and built with hard wearing materials. We used our own products throughout our bathroom renovation business, which is the simplest test of whether they are good enough.
Henry Brooks was founded in England in 1853, with New Zealand manufacturing established around 1960. We were the first company to design and manufacture a three panel sliding shower door specifically for the New Zealand market.
In 2000 we became a full service bathroom renovation specialist in the Auckland market. That experience is behind every product we sell online.
Please choose carefully. We do not accept returns after 7 days of receipt, and the product must be unopened, in its original packaging and undamaged.
Return freight is at your cost. Refunds are given once we have received and inspected the product and agreed in writing to refund the purchase price. A handling fee of 20% of the sale value is deducted, and freight costs are not refundable.
Refunds are paid to a nominated New Zealand bank account, once your original payment has cleared.
We do not offer exchanges. Please see our returns and refunds policy.
Orders are processed and picked the day after payment is received. Once goods have been picked and dispatched, the order cannot be cancelled.
Please see our returns and refunds policy.
Every product carries the Henry Brooks warranty. Read the warranty (PDF).